frequently asked questions

HOW MUCH is DELIVERY?

UK STANDARD - Free UK delivery is offered for all orders over £60 via Royal Mail Tracked 48. £2.70 for orders under £60. This service aims to deliver your parcel 2 working days after dispatch, including Saturdays.

UK NEXT WORKING DAY AFTER DISPATCH - £7.75 sent via Royal Mail Special Delivery. Guaranteed for delivery next working day after dispatch, including Saturdays.

INTERNATIONAL - £11 sent via Royal Mail International Tracked & Signed. This service has a delivery aim of 5-7 working days.

how quickly will my order be dispatched?

Lead times vary throughout the year. As a general guide, orders will be sent within 3 working days. If you require something in a hurry, please get in touch and I will do my best to accommodate.

I’m based outside of the UK, will I have to pay customs charges on an order?

Please be aware that any orders shipped outside of the UK may incur customs charges. These charges are the responsibility of the buyer. For information on how much you may be charged, please see your local government website.

I'M NOT SURE OF MY RING SIZE, CAN YOU HELP?

If you can, it is always best to get measured at a jewellers – most shops will do this for you for free. If you can’t get to a jewellers, drop me an email and I can post a ring sizer to you free of charge.

Do you offer different chain lengths on the necklaces?

Yes. The standard lengths of the chains on the necklaces are 18”, with the exception of the Tiny Star and Tiny Heart necklaces which are on 16” chains; however, as I hand make each necklace, it’s no problem at all to switch the length - just let me know what you’d like.

CAN I GET A REFUND FOR MY ITEM?

I want you to be really happy with your order. If you do have a problem, please get in touch as soon as possible so I can do my best to resolve it.

Items can be returned for an exchange or refund, minus postage costs, within 14 days of receipt, as long as I receive the jewellery in a new, unworn condition. Please include your original receipt in your parcel.

In interests of hygiene, and for your protection, I cannot accept returns of, or refunds on earrings unless they are faulty.

Any custom/bespoke or personalised items of jewellery are non-refundable and non-exchangeable.

It’s unusual for the jewellery to have faults due to the high quality of craftmanship, however, should any item have a production fault within six months of purchase, I will repair or replace the item. General “wear and tear” and damage cause by the customer, is not covered by this policy - in these cases there will be a charge to repair the item.

HOW DO I CARE FOR MY JEWELLERY?

To keep your jewellery in its best condition, I recommend not wearing it whilst cleaning, showering, bathing or swimming as this can cause it to tarnish. When getting ready, always put jewellery on last, this is because chemicals in products such as perfume and hairspray can make your jewellery to go dull. Clean your jewellery regularly with a microfibre polishing cloth or specialist jewellery dip to keep it bright and shiny. The Town Talk ranges are brilliant - I use these on my own jewellery and on jewellery in the Boutique to keep everything gleaming! For further details, check out my blog post on cleaning and caring for your silver jewellery here.