delivery, returns & LEAD TIMES

DELIVERY

UK STANDARD - Free UK delivery is offered for all orders over £60 via Royal Mail Tracked 48. £2.70 for orders under £60. This service aims to deliver your parcel 2 working days after dispatch, including Saturdays.

UK NEXT WORKING DAY AFTER DISPATCH - £7.75 sent via Royal Mail Special Delivery. Guaranteed for delivery next working day after dispatch, including Saturdays.

INTERNATIONAL - £11 sent via Royal Mail International Tracked & Signed. This service has a delivery aim of 5-7 working days.

customs charges

Please be aware that any orders shipped outside of the UK may incur customs charges. These charges are the responsibility of the buyer. For information on how much you may be charged, please see your local government website.

RETURNS

I want you to be really happy with your order. If you do have a problem, please get in touch as soon as possible so I can do my best to resolve it. Items can be returned for an exchange or refund, minus postage costs, within 14 days of receipt, as long as I receive the jewellery in a new, unworn condition. Please include your original receipt in your parcel. In interests of hygiene, and for your protection, I cannot accept returns of, or refunds on earrings unless they are faulty. Any custom/bespoke or personalised items of jewellery are non-refundable and non-exchangeable. It’s unusual for the jewellery to have faults due to the high quality of craftmanship, however, should any item have a production fault within six months of purchase, I will repair or replace the item. General “wear and tear” and damage cause by the customer, is not covered by this policy - in these cases there will be a charge to repair the item.

LEAD TIMES

Lead times vary throughout the year. Please see the pop-up box on the online shop pages which is always kept up to date. As a general guide, orders tend to be sent within 3 days.